Terms & conditions

You must comply with the following terms and conditions if you wish to use the Clic website. Below we have displayed some of the key information contained in the terms and conditions. We do however require all users to read the full terms & conditions below.

  • All users must be over 18 years of age and must provide contact details including phone number and address in case of emergency. 
  • Younger users may be invited to join a Clic Front Door however this will be at the discretion of the organisation providing that service in partnership with Mental Health UK. Anyone under 18 must provide contact details for a parent/guardian and will not be permitted access to the main Clic UK site.
  • Users must follow the rules outlined when posting content to the website
  • This website is not a substitute for professional services and has been created to provide people with experience of mental illnesses and carers a place to support others with similar experiences. If you feel you require professional advice or help we urge you to contact the relevant professionals.
  • Our site will be monitored 24 hours a day, 7 days a week to ensure the site remains safe for use.
  • To ensure your safety on the site we rely on an element of self-moderation from the community. Therefore if you read, see or hear any inappropriate content or behaviour that breaches our rules or that you find offensive then please use the report link for inappropriate Content, or message the moderators about any inappropriate behaviour immediately.
  • If you break our House Rules, we may remove you and/or your Content from the Site immediately.
  • No advertising please – the Site is for personal use only.
  • We will only share the information you provide to us with other people or organisations in accordance with our Privacy Policy (below).


1.1 By using the Site you agree to be legally bound by these Terms and Conditions, which shall take effect immediately on your first use of the Site. If you do not wish to be bound by these Terms and Conditions, then you may not use the Site.

1.2 Clic UK may change or replace these Terms and Conditions at any time, without prior written notice to you, by posting changes online. Please review these Terms and Conditions regularly. Continued use of the Site after changes to the Terms and Conditions are posted means you agree to be legally bound by the updated Terms and Conditions.

1.3 The purpose of this Site is to provide a safe forum for people to share experiences and help each other cope with the challenges of living with mental health problems.


1.4 The Content on this Site is owned by Mental Health UK or third parties. No Content from this Site may be copied, used or reproduced without written consent, except where it is used for non-commercial personal use where no consent is required. Please send your written requests to use Content from the Site to [email protected]

1.5 The Mental Health UK and Clic UK name, logo and strapline are copyright of Mental Health UK


1.6 Mental Health UK endeavours to make sure the Content it posts to the Site is accurate and up to date but does not accept any liability for error or omission in any Content on the Site (including user Content), or if you or any person or organisation relies on or uses that Content.

1.7 The moderators of this Site cannot pre-check the Content posted and therefore we make no claims as to the accuracy, integrity, timeliness or quality of such Content. Although there is no pre-checking, any content that does not comply with our House Rules will be removed at the earliest opportunity.

1.8 Mental Health UK is not a medical organisation and provides information rather than advice. Mental Health UK does not accept liability for any inconvenience, harm, loss or damage arising from the use or inability to use any of the information on this Site.

1.9 This Site facilitates peer support; it should not be used as a substitute for professional advice. You should consult your doctor, or other relevant professional, before making any decisions that could affect you or others.

2.0 Mental Health UK takes no responsibility for the Content of external websites and any such links to external websites on the Site should not be taken as an endorsement of any kind.

2.1 Mental Health UK shall not be liable for any loss or damage caused or alleged to be caused by your use of another Site or resource. Any concerns regarding any external link should be reported immediately using the report link.

Privacy policy

2.2 See our Privacy Policy.

User conduct

2.3 Participation in, and use of, this Site is at your own risk.

2.4 All views and information posted by users are individual and not the views, policy or advice of Mental Health UK. You understand and acknowledge that Content is the sole responsibility of the person from which such Content originated.

2.5 The naming of health or care providers, legal services and/or their individual staff is not permitted on the Site, with the exception of posters where you have obtained prior consent to do so from Mental Health UK. In all other circumstances, Mental Health UK aims to remove such references, but has no obligation to do so.

2.6 The use of the Site for gathering information for surveys, articles and research studies, or similar, is not allowed unless prior written consent has been given by Mental Health UK.

2.7 The main Clic Site is for users over the age of 18 – some Content may be inappropriate for those under the age of 18. Users under the age of 18 will have their accounts removed. Younger users may be invited to join a Clic Front Door/Community however this will be at the discretion of the organisation providing that service in partnership with Mental Health UK. 

2.8 You agree not to participate in mischievous or malicious behaviour which causes damage or may cause damage to Mental Health UK or this Site, any other user of the Site, or any of the computer systems on which this Site resides.

2.9 You must keep secret any password you have and not let any other person or organisation use it. You must notify us immediately of any suspected misuse of your password.

3.0 Except as permitted in these Terms and Conditions, you may not alter the Site in any way or do anything that might or will damage or disrupt the good working order of the Site or our equipment or software.

3.1 If your access to the Site is terminated or suspended for any reason, you must not access the Site or create a new profile without our prior consent.

3.2 You must not post or upload any Content or use the Site in a way that breaches any law.

3.3 Mental Health UK does not guarantee that this Site will be uninterrupted or error free, or that the Site or your use of it will be free of viruses or harmful material. You are responsible for ensuring that your computer is suitable to use this Site.

Postings and messages

3.4 Content that is posted to this Site, including your choice of public name or ID, must follow these conditions:

3.5 You agree that any information you provide or Content you post is true.

3.6 Content must not be obscene, defamatory or libellous, inflammatory, vulgar, discriminatory, harassing, sexually orientated, racial, political, hateful, threatening, in violation of any laws or good morals and practice, personally abusive or that brings or is likely to bring this Site or Mental Health UK into disrepute. You hereby undertake to indemnify and hold harmless Mental Health UK against all costs and expenses (including direct, indirect, special and consequential losses) from any such actions committed by you.

3.7 Content containing personal contact details (full names, email addresses/links, phone numbers, fax numbers or postal addresses) is not allowed.

3.8 It is acceptable to post Content containing personal endorsement of products and services that may be of benefit to others.

3.9 Content must not contain commercial advertising, and unsolicited messages for the purpose of advertising a product or service will be removed.

4.0 Content advertising items, whether for sale or donation, are not permitted on this Site. This includes offers of second-hand equipment or books.

4.1 Content must not be intentionally, excessively repeated. 

4.1 Content must not infringe or violate another party’s rights (including, but not limited to, copyright and/or intellectual property rights, and rights of privacy and publicity).

4.2 Please do not post medical, legal or financial information in an advisory capacity. Mental Health UK aims to remove such Content, but has no obligation to do so.

4.3 Please keep any links that you post relevant to the discussion. Mental Health UK is not responsible for the Content of external Sites and may remove external links without further notice.

4.4 By submitting Content to the Site, you grant Mental Health UK a non-exclusive worldwide royalty-free perpetual non-revocable license to use, distribute, adapt, modify, display, reproduce and transmit such Content in any and all media in the manner in whole or in part without any duty to account to you. You also grant Mental Health UK the right to allow/facilitate users of the Site to view and copy such information for personal use. If we do use your Content outside of the Site we will do so anonymously unless you have given us permission to use your name.

4.5 You agree not to post any chain letters, spam, or junk messages to other users or on the Site.

4.6 You agree to respect the privacy and wishes of other users. You must not pass on details to third parties (except Mental Health UK) without permission.


4.7 The Site will be moderated 24 hours a day, 7 days a week. We will read every ‘flagged’ report within 4 hours.

4.8 Please use the ‘flag’ link for inappropriate Content, or message the moderators about inappropriate behavior immediately. This is an image of a flag which can be found next to every message posted on the site. 

4.9 Mental Health UK has the right, but no obligation, to remove, edit, move or close any Content, posts, message or group of messages for any reason at any time.

5.0 Mental Health UK has the right to modify or delete any or all information relating to a user, including closure of that user’s account, without prior notice or reason at any time.

5.1 Any removal or banning of a visitor from anywhere within the Site is binding and the decision is final. No correspondence will be entered into, nor will forum managers or moderators be obliged to provide an explanation of their decision.

5.2 Posts discussing moderators’ decisions on the Site will be removed. People who wish to discuss any decision made by a moderator should contact the moderating team at [email protected]

5.3 Mental Health UK is not obliged to enter into any correspondence with those who wish to challenge moderation decisions made in relation to Content on this Site or its removal. In cases of dispute, please follow Mental Health UK’s complaints procedure by emailing [email protected]. The decision of Mental Health UK shall be final.

5.4 Where a breach of these Terms and Conditions occurs Mental Health UK reserves the right to take such action as it sees fit. If your use of this Site, uploading of Content or breach of these Terms and Conditions creates losses for Mental Health UK, you will compensate Mental Health UK for all its losses (including direct and indirect losses, consequential and special damages, all costs and other damages in accordance with 2.3 above).


5.5 We may assign, transfer, novate or subcontract any or all of our rights and obligations under these Terms and Conditions at any time.

5.6 If any term of these Terms and Conditions is illegal, invalid, or unenforceable for any reason, the remaining terms shall continue to be valid.

5.7 These Terms and Conditions and your use of this Site are governed by British law and you are subject to the non-exclusive jurisdiction of the British courts.

5.8 Except in respect of a payment obligation to Mental Health UK, neither you nor Mental Health UK will be held liable for any failure to perform any obligation to the other due to causes beyond either our or your reasonable control.

5.9 Failure or delay by either party to enforce an obligation or exercise a right under these Terms and Conditions shall not be a waiver of that obligation/right.

6.0 These Terms and Conditions do not confer any rights on any person or party (other than you and/or Mental Health UK) under the Contracts (Rights of Third Parties) Act 1999.

Exclusion of Liability

6.1 Mental Health UK hereby excludes all and any losses, liabilities, claims, damages, expenses or costs (whether as a consequence of its negligence or otherwise) arising in connection with:

  • your use or inability to use the Site;
  • any unauthorised access to or alterations of information provided by you;
  • your use of any third party Sites (including without limitation those that may be connected by hyperlink to this Site);
  • any arrangements entered into with any third party in connection with any information provided by or in connection with this Site;
  • the inaccuracy, incompleteness or tardiness of any information supplied through the service other than, in each case, any liability in respect of death or personal injury.

6.2 Nothing in these Terms and Conditions excludes any liability to you we may have for death or personal injury arising from our negligence.

Notice and Contact

6.3 All contact or notices to be given in relation to these Terms and Conditions or your use of this Site shall be given:

  • to us via email to [email protected]; or
  • to you, via these Terms and Conditions or the email address you provide when signing up to the Site (or later update).

6.4 Notice will be deemed received when an email is received in full.


6.5 ‘this Site’ and ‘the Site’ refers to all Internet pages in the www.click-uk.org domain.

6.6 ‘Mental Health UK’ includes the registered charity Mental Health UK (details given below) any person or organisation engaged by Mental Health UK (including as its agent/contractor) in any part of the design, development, operation, marketing, promotion or other similar aspects of this Site.

6.7 ‘user’ and ‘you’ refer to any person viewing or interacting with this Site.

6.8 ‘Content’ refers to any text, post, message, photograph or other image presented on this Site to one or more users by either Mental Health UK or users.

6.9 ‘Moderator’ refers to any person from Mental Health UK moderating the Site.

7.0 ‘Terms and Conditions’ refers to these Terms and Conditions, including the House Rules and Privacy Policy, as updated or amended from time to time.

7.1 Mental Health UK is a registered registered Charity no. 1170815.