Questions & answers

About Clic​

How do I get started?

To get started, simply click ‘create your account’ to input your details. You’ll receive an email from Clic for you to confirm these.

Click the link to confirm your email address, and then you’ll be ready to log into Clic.

Who manages Clic?

Clic is brought to you by the charity Mental Health UK. At Mental Health UK we know about the importance of staying socially connected to mental health, and we believe that no one need be lonely or isolated.

Clic was launched initially by Mental Health UK’s Welsh founding charity, Hafal

Quick chat

What are the rules?

To be part of the Clic community we ask that you abide by our House Rules. Anyone who is ‘flagged’ for posting inappropriate content may be removed.

How do I ‘flag’ a post?

You will find a flag icon on every post made to the Clic site. If you feel the content is inappropriate according to our House Rules, please select this button and it will inform our moderators.

I'm worried about someone, what should I do?

If you’re worried about someone, you can:

  • Flag their comments – our moderators will reach out to them if they are concerned
  • Go to our emergency contacts page
How do I know if someone has responded to my post or comment?

When another user responds to your comment, you will receive a notification in our email inbox.

Privacy & safety​

Who moderates Clic?

Clic is moderated by trained staff and volunteers at Mental Health UK. Our moderators follow clear guidelines on supporting users and monitoring inappropriate content.

Is Clic safe?

Clic is a community and safe space for you to speak and connect with others. We want you to have the best experience of using Clic, which is why the site is moderated 24 hours a day, 7 days a week. We ask all users to be kind, supportive and respectful of other users according to our House Rules.

We don’t like to have to remove content from our Clic community, however if users do not stick to our House Rules our moderators will remove content, or users may be banned from the site. This is to put yours and your fellow users’ safety at the heart of Clic.

Is Clic confidential?

We will never share anything you have told us unless we believe you or someone else is at serious risk of harm.

When creating a Clic account you can choose to use a Username which protects your identity.

Not found the information you need?

Contact us at [email protected]

Why do profile images feature different colours?

Find the colour below to see what they mean.

Blue - Clic moderator

Our friendly moderators make sure the Clic community is supportive and safe. They contribute to conversations to welcome new users and review content 24 hours a day, 7 days a week, to make sure it complies with our House Rules.

Yellow - Frequent user

Users to regularly contribute to Clic will see their profile image circled by a yellow ring.

Green - New user

This shows when a user is new to Clic, and has decided to let the community know they are new. If you see someone with a green circle, do say hello!

Purple - Clic volunteer

Clic volunteers are here to support the Clic community through offering conversation and connection. They’re also here to make sure we provide a safe environment for Clic users. Much like all users, our volunteers can ‘report’ content which they feel does not abide by our House Rules.